Frequently Asked Questions

Once you’ve gone through the online part of the process, which can be completed in a matter of minutes and accepted our offer – our customer service team will be in touch with you in the next 24 hours or on the next working day to make arrangements to collect your car and pay you at a convenient time and place.

The fastest, easiest and most secure way to pay you is through an electronic transfer from our account to yours. There is no charge for this service, and we make the transfer while our driver is at your collection address. An important point to make here is that we will not ask you to release your car until you have confirmed with your bank that the funds are in your account. You’ll receive an email from LLOYD’S TSB confirming that payment has left our account and has been sent to your bank. If you would prefer to receive a cheque from us, you have the opportunity to do this.

It’s simply not safe or practical to carry large quantities of cash, (unless by prior arrangement) so we don’t ask our collection drivers to drive around with thousands of pounds on board.

We can settle your outstanding finance as part of the transaction. Due to Data Protection laws, you may have to obtain your settlement in writing on our behalf. If your car is worth more than you owe on finance, we will pay the balance into your account at the time of collection. Don’t worry if you owe more on finance than the offer price of your car, we will still buy your car. All you need to do is pay us the balance on collection, using a debit or credit card. We will then pay the finance company in full, completing the sale of your car and settlement of finance in just one simple transaction.

We purchase any cars that are considered a “total loss.” Typically these cars are registered by the insurance companies as category C or D.

No, we buy any year and any mileage. Call us!

There are often differences in specification between imported and UK cars, and even if these are slight, they do detract from the value. What’s more – as a rule people who buy a used car that was originally imported expect to pay less than they would if buying a UK car. All this means that putting an accurate value on an imported car requires the intervention of an expert on a car-by-car basis.One of the key factors which draws people to is the speed and efficiency which our completely automated service offers. For these reasons, we have chosen not to deal in imported cars.

Remember, our valuation is based on the description that you provide, and if your online appraisal does not match our collection driver’s appraisal, we may adjust our offer accordingly. But don’t worry, this won’t hold things up, as the difference will either be deducted from the balance that we transfer into your bank account, or, if you have opted for a cheque on collection, we will ask you to pay the difference via a credit or debit card. A simple and transparent process!

The price is calculated automatically when you submit your car details. This is done through the advanced software technology at the heart of, which allows us to make a calculation based on your specific car details, and not merely on an automated, generic price. We don’t just take your input details and then attempt to pre-sell your car before making you an offer, nor do we try to take advantage of you if you want to sell your car quickly – in fact, quite the opposite. Because we actually want your car, we generate our best price for each car, every time. Our prices are remarkably accurate in terms of the prevailing market at any given time. They are also guaranteed, providing that you have been careful and accurate when inputting the details, and that you make your car available for collection at the time and place you have chosen.

We do need your original V5 document if we are to buy your car. If you don’t have one, don’t worry, you can obtain a replacement through the DVLA.If the car is registered in your name and your address, you can get a duplicate document over the phone. The number to call is 0300 790 6802. You should receive your replacement V5 document within 3 – 4 working days.If the car is not registered in your name, then you will have to fill in a V62 form. You can download this form below or pick one up from any Post Office. The completed form and appropriate fee should be sent to DVLA, Swansea, SA99 1AR. A new document will then be issued to you in about 3 – 4 weeks.

Replacing a lost or stolen registration certificate.

V62 – Application for a vehicle registration certificate

As the registered keeper of a vehicle, you can apply to remove a registration number from the vehicle and hold it on a retention document for one, two or three years. You will need to take or send a completed form V317, along with your V5 and test certificate, to your nearest DVLA local office. Further details can be obtained by clicking the links below to the DVLA website.Please note that we can only buy your car once you have the full V5 document back from the DVLA.

 Retaining a registration mark and how to apply.

V317 – Application to transfer or retain a vehicle registration number

 No – we will collect your car at the location of your choice and at your convenience, free of charge. What’s more, we are the only company to offer this service. And before you ask, no, there aren’t any administration charges lurking in the small print either!

We’d love you to spread the word about our unique service. After you’ve sold your car to us, we’ll send you an email with a unique reference number for you to forward to them and the email will contain further instructions and details of how we thank you

Most of our customers state that they would recommend us to family and friends, which is really encouraging to us, because we know that people just wouldn’t recommend us if they weren’t completely satisfied with the service they get at If you’ve been recommended by a friend, simply let us know!

If you are looking for a new car, you may be considering a part-exchange. When you part-ex your car at a dealership, the dealer calculates the amount of money he will make on your old car and your new car combined. Dealers may offer you what seems to be a very good part-ex price, but that will probably be to persuade you to buy an over-priced new car! Without doubt, the best way to negotiate at any dealership is to have cash in your hand and be ready to bargain hard.

If There Is Anything We Haven't Covered, Please Let Us Know

We Come To You

We cover the whole of the UK. We are based in the South of England but will travel to where you are for the right car at the right price.